You read that right: Janitorial services can enhance your customer service experience. A clean office fosters a clear mind. Ensuring your employees and clients feel comfortable and welcome starts with a clean and tidy workspace. In this article we will go over hiring experience, studies on the impact of cleaning, and the importance of hiring professionals.
Hiring a Janitor improves customer experience
Having a dirty office, bathroom, or workspace can push new and existing customers to seek services somewhere else. A recent study from IPSOS showed that 9 in 10 customers (92%) will decide whether or not to work with a company based on the cleanliness of the space
With customer experience at the core of most businesses it is important to make the face of your company a clean and well-organized experience. Clients and customers seek structure and they value well managed teams. Having a clean workspace and building helps provide comfort that your services can meet their needs.
Your space reflects your brand and its values
When customers meet you, the building you operate from is their first impression of you. This is where they will create a frame of reference for their overall experience. If your brand has values like quality, professionalism, trust, organization or care then your space should reflect those values through its cleaning. You can prove to your customer without them even realizing that your business is worth the time they are taking by showing that you can maintain all aspects of business with ease. Even the cleaning. Which can feel like the hardest part
You can also improve employee production by offering a well cared for environment. An article by Harvard Business Review stated the following. Scented environments reduced typos by office workers, improved perception of quality and also improved the intent to purchase. Just the smell of bleach increases the perception that a customer is in a clean space.
Why work with a professional janitor?
Professional cleaners are not only certified and trained to handle all kinds of cleaning needs, but hiring a professional service ensures you find a team that is licensed for the specific type of cleaning you require and insured to cover any unexpected costs. A professional janitor will be able to handle requests easily through their company services like last minute needs or emergency cleanings.
How to hire a Janitor
Consider your industry. When looking for a janitor it’s important to consider the industry you are working in to ensure the cleaners you hire can handle the job. Search for industry specific keywords and only hire companies with teams that can handle your requests.
Search for a company. For example, larger buildings cleaning needs may search for “Class A janitorial”. This will help you find large teams that can handle a large scope of work. Make sure to include the area you are based in and try to find local companies that understand the local area as well. Hiring an out of state contractor can be tricky due to easy miscommunication.
Schedule a walkthrough. Your janitorial service should send a person to walk through the workplace with you and discuss specific cleaning needs. These walkthroughs should include notetaking. The cleaning company should ask questions about the building and the company to better understand your needs.
Receive a quote. After you have reached out and received a walkthrough, you should receive a quote within a few days. The cleaning company should have a monthly cost breakdown along with a list of services you will be receiving. They should include a contract and a point of contact for any questions.
Make sure to look over the quotes carefully to understand who you will need to reach out to if any questions or concerns arise.
