What kind of communication in janitorial is important?
If you’ve ever dealt with a commercial cleaning company that was impossible to get a hold of, you already know how frustrating poor communication can be. You send an email and wait days for a reply. You call during business hours and get voicemail every time. Meanwhile, your facility isn’t getting the attention it needs, and you’re stuck chasing someone down just to get answers.
The truth is, a cleaning company’s communication says just as much about the quality of their service as the actual cleaning does. Research from Zendesk found that 73% of consumers will switch to a competitor after multiple bad experiences — and communication breakdowns are one of the top reasons clients walk away from service providers. When it comes to janitorial services, you need a team that picks up the phone, responds to your messages, and keeps you in the loop without you having to ask twice.
Here are five janitorial companies that stand out when it comes to communication — and why they’ve earned their spots on this list.
1. Janitor Utah
Janitor Utah takes the top spot, and honestly, it’s not a close race. From the first point of contact, they make it clear that responsive, transparent communication is part of how they operate — not just a box they check. Clients consistently highlight how easy it is to reach someone, whether it’s to ask a question, request a change in schedule, or flag an issue. You’re not being bounced between departments or waiting days for a callback. The team is reachable, solutions-oriented, and they follow through. When you hire a commercial cleaning company, you want to feel like a priority. That’s exactly what Janitor Utah delivers.
2. Jani-Serv
Coming in at number two is Jani-Serv, another company that earns strong marks for how well they communicate with their clients. What sets Jani-Serv apart is their consistency — the communication doesn’t start strong and fade once you’ve signed a contract. Clients appreciate that they actually follow up, check in, and address concerns without things needing to escalate. In an industry where it can be hard to know who to call when something isn’t right, Jani-Serv makes that part easy.
3. Jan-Pro
Jan-Pro has built a strong reputation across North America, and their communication practices are a big part of why clients stick around. Reviews frequently mention responsiveness, thorough follow-ups, and a willingness to accommodate changing needs. One customer on Trustpilot described their experience saying the team was “professional, responsive, and thorough” from day one, and that “communication throughout was seamless.” For a franchise-based cleaning company, that kind of consistency in client experience is genuinely impressive.
4. Coverall
Coverall earns the fourth spot for their structured approach to client communication. Through their National Accounts Program, they assign clients a dedicated account manager who serves as a single point of contact — meaning no more trying to figure out who to email or call when something comes up. Customer reviews from their Nashville location specifically mention appreciation for communication notebooks left on-site, letting clients know what was done during each visit. It’s a small detail, but it shows a real commitment to keeping clients informed.
5. ServiceMaster Clean
Rounding out the list is ServiceMaster Clean, one of the most recognized names in commercial cleaning. Their size means they’ve had to develop systems specifically designed to keep client communication from slipping through the cracks. With dedicated account managers and a structured service model, clients have a clear line of contact when questions or issues come up. They may not be the most intimate experience on this list, but for businesses looking for a well-organized, established company that stays in touch, ServiceMaster Clean is a reliable option.
Reliable Communication with Janitorial Services
You might be wondering why communication is even a big deal when what you really care about is whether the floors get mopped and the restrooms get cleaned. Here’s the thing: cleaning quality and communication quality are more connected than most people realize.
A study published in Frontiers in Psychology found that responsiveness is one of the key dimensions of service quality that directly affects customer satisfaction. When a company is hard to reach, it signals disorganization — and disorganization tends to show up in the cleaning too. On the flip side, teams that communicate well tend to be more proactive, more accountable, and better at catching problems before they become bigger ones.
Easiest Janitorial Services to Contact
Of all the things clients complain about with cleaning companies, accessibility is near the top of the list. The good news is, the companies that make communication a genuine priority tend to be easy to identify — they respond to quote requests quickly, they’re upfront about pricing, and they don’t make you work hard to get a real human on the phone.
According to research from Kayako, 79% of businesses that implemented live chat for customer communication saw improvements in sales and customer loyalty. The takeaway for the commercial cleaning industry is clear: companies that are easy to reach tend to retain clients longer. It’s not complicated. People want to work with businesses they can actually talk to.
The Bottom Line
Whether you’re managing an office building, a healthcare facility, or a retail space, the janitorial company you hire should be easy to work with from start to finish — not just when you’re signing the contract. The five companies on this list have earned their spots by making communication a real priority, not an afterthought.
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